Some time ago I entered your shop after you had shown me around and given me advices into purchasing a plasma/LCD TV.
I then spoke with your partner as you were out, and asked him why I should purchase from your store and not enjoy the lower prices, and bigger range at some of the advertising national operators. He took some trouble/time to explain the knowledge and service, both before and after the sale was the important and 'valued' aspect.
Your advice and your service was such that I did purchase from you, and was well pleased with my product. However as you know a small (but expensive) error was detected and I approached you to consider a remedy.
The prediction of your partner was played out to my full satisfaction as you kindly spared no expense in replacing the Yamaha unit which did not meet the conditions of my quote. The friendly and efficient/diligently accurate service of Ian Scrivener was a joy to behold ... reminiscent of old time tradesmen!
Please accept this sincere thanks to record that your service was exemplary and meets with what I believe should be the yardstick of modern business. Your honesty to my issue renewed my faith in our 'naughties' society and will certainly be advertised amongst all my friends and colleagues. Certainly I too will see you first for any further purchases.
My sincere compliments and thanks
PS My NEC LCD TV with the Denon accessories are operating fine, and as soon as I can get my full flying licence will make full use of all the facilities.